React Job: Senior Developer

• Permanent Opportunity + Annual Remuneration Reviews
• Dynamic Working (hybrid) + Recognition Program + Benefits Program
• Access to IAG Academy and Internal Leadership Training Programs

READY FOR ANYTHING

At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equity and collaboration. We call it the IAG way, and it means we all share a ‘ready for anything’ mindset that sets the tone for positive actions and positive outcomes. We put heart into everything we do which guides us to create amazing things for our customers, our people and our communities.

We’re brimming with ideas, ambition and a readiness to apply bold thinking and risk awareness to make a difference where it matters most.

As the largest general insurance group in Australia and New Zealand, we own some of the region’s most trusted brands, including NRMA Insurance, CGU, SGIO, SGIC and WFI. We are ready for anything.

Our Team

We’re people powered by heart!

We’re a diverse culture connected by heart. You’ll feel it, and you’ll see it come to life in our work. It’s the driving force behind why we do what we do. Together, we’re building on a performance culture, powered by care and commitment to our customers and community to change tomorrow.

2023 is a big year for us at IAG and as we continue to work our way through our transformational journey our objective is to support our people and business to provide great customer experiences. We’re continuing to build on a modular and digitised insurance business. With the ongoing growth our business is experiencing, we need only but the best talent to help us deliver on our business goals. As such, we’re on the hunt for a new Senior Developer to join our Sales & Service Enablement Platforms team.

The Role

The Sales and Service Enablement (SSE) platform supports a seamless multichannel journey for customers dealing with IAG directly (majority via NRMA Insurance Brand) which involves the technology to support our colleagues on the assisted channel (Call Centre, Branch, Agency, webchat and email).

As a Senior Developer you will lead the design, development and maintenance of Verint Engagement Orchestration (EO) (product formerly known as Engagement Management) application. In this role will provide technical expertise, thought leadership and guidance for EO application development. This role will also influence/introduce/refine processes and practices within the team and across teams, with the view to deliver rapid yet reliable solutions; to embrace DevOps and Agile ways of working; and contribute to the success of SSE platform delivery team.

Key Responsibilities

• Deliver across the entire app life cycle –concept, design, build, deploy, test, release and support
• Working directly product managers and your squad team members to conceptualise, build, test and realise products
• Gather requirements around functionality and translate those requirements into elegant functional solutions
• Optimising performance
• Explain technologies and solutions to technical and non-technical stakeholders
• Working on call support roster and analysing and addressing root cause of issues

Skills & Experience

• Computer Science degree or equivalent
• 5 years+ industry experience as a developer
• 2 years + Verint Engagement Orchestration (EO) development experience
• Source management tools such as Git
• Strong knowledge and experience with ReactJS or other JavaScript frameworks
• Single page application architecture
• Continuous Delivery and Continuous Integration tools and processes
• Experience in an agile environment and methodology
• Experience working for an insurance organisation (preferred)
• Proven experience working with CRM applications

What’s in it for you

• A permanent, full-time position
• An opportunity to be a part of the largest general insurance company in AU and NZ
• Flexible working arrangements, be based in the office, remotely or both
• Be a part of an experienced and well connect team, learning from some of the greatest minds in the industry
• Excellent Recognition and Employee Benefits Program, get up to 50% off all personal policy insurance
• Access to our IAG Academy (leadership and development programs)

Ready for anything? Let’s talk.

IAG rewards and recognises its people with generous benefits, career development opportunities and real work-life balance. Employees also enjoy 13% superannuation, up to 50% insurance discounts, flexible work and leave options, generous parental leave and return to work programs, various corporate partner discounts and a people-focused culture that celebrates achievements big and small.

Creating a workforce that actively embraces diversity, inclusion and a sense of belonging is key to our success. We believe in treating everyone fairly which means that inclusion, removing barriers, striving for equity, and embracing diversity are woven through our values and behaviours. We encourage applications from all backgrounds and communities and are committed to providing a work environment that enables you to thrive, whatever your circumstances. If we can provide support with access requirements, alternative work arrangements please advise us via your application.

IAG has committed to the reconciliation movement in Australia for First Nations people and focus on providing a safe and supportive work environment for all our employees. More information on our Reconciliation Action Plan can be found on our company website.